At ITT Tech we are committed to helping men and women develop the skills and knowledge to pursue many opportunities in fields involving technology, criminal justice, and business.

The Systems Support Technician is responsible for providing user support service for school administration and classrooms by performing first level PC maintenance and by troubleshooting network problems.

Key Responsibilities

• Coordinates all efforts at the school level to address and resolve technical and network issues.
• Interacts with Headquarters' Network Services, MIS, and/or third party service/warranty provider to restore service and correct core problems.
• Identifies, defines and categorizes network environment problems and makes recommendations to college Director on the repair or replacement of hardware.
• Provides technical/network support on the distribution of curriculum software images and on the upgrade and maintenance of application software.
• Stimulates or recreates user problems, as requested by Network Services, to help resolve operating difficulties.
• Performs application backups and prepares documentation to maintain application and curriculum software. -Manages user account and profiles.
• Frequent contact with students and school personnel to answer questions and resolving problems.

• Associate degree in Computer Network Services Technology, Computer Services or related area from an institution accredited by an accrediting agency recognized by the US Department of Education is required.
• At least one year of contiguous experience with a LAN/WAN, TCP/IP, Windows and desktop applications required. Education/Experience equivalents will be considered.
• A+ certification preferred.
• Knowledge of network essentials and concepts.
• Excellent verbal, written, and interpersonal skills to be able to provide training to end users.
• Ability to coordinate resources necessary to complete an assignment and/or resolve problems.
• Ability to exercise independent judgment in identifying and troubleshooting problems associated with the network.
• Ability to lift or move up to 50lbs frequently, and occasionally lift or move items weighing more than 50lbs.