Senior Customer Service Representative (North Haledon II)
Tracking Code
2009734
Job Description

Responsibilitie include but are not limited to:

  • Performs a variety of duties to assist customers on banking floor and to promote and sell bank products and services.
  • Opens new accounts, i.e. checking, savings, certificate of deposit and IRA's.
  • Inputs new account and CIF information on platform terminal.
  • Sells bonds and traveler's checks.
  • Responds to customer inquiries and requests relating to existing accounts.
  • Discusses/sells consumer loan products to existing and prospective customers.
  • Responsible for achieving individual sales, referral and service quality goals.
  • Proficient with consumer loan request documentation and closing requirements.
  • Ability to handle more intricate consumer and commercial deposit and loan products.
Required Skills
  • Ability to read and comprehend simple instructions, short correspondence, and memos in English.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Basic personal computer skills including electronic mail, word processing, spreadsheet, graphics, etc.
  • Handle multiple tasks simultaneously
Required Experience
  • High school diploma or general education degree (GED) preferred.
  • Minimum of two years retail banking customer service experience required.
Job Location
North Haledon, NJ, US.
Position Type
Full-Time/Regular
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