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Senior Customer Service Representative (North Haledon II)
Tracking Code
2009734
Job Description
Responsibilitie include but are not limited to:
Performs a variety of duties to assist customers on banking floor and to promote and sell bank products and services.
Opens new accounts, i.e. checking, savings, certificate of deposit and IRA's.
Inputs new account and CIF information on platform terminal.
Sells bonds and traveler's checks.
Responds to customer inquiries and requests relating to existing accounts.
Discusses/sells consumer loan products to existing and prospective customers.
Responsible for achieving individual sales, referral and service quality goals.
Proficient with consumer loan request documentation and closing requirements.
Ability to handle more intricate consumer and commercial deposit and loan products.
Required Skills
Ability to read and comprehend simple instructions, short correspondence, and memos in English.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Basic personal computer skills including electronic mail, word processing, spreadsheet, graphics, etc.
Handle multiple tasks simultaneously
Required Experience
High school diploma or general education degree (GED) preferred.
Minimum of two years retail banking customer service experience required.
Job Location
North Haledon, NJ, US.
Position Type
Full-Time/Regular
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