Provides second-level Help Desk support to include receiving, analyzing, researching and resolving client hardware, operating system, application software, peripheral equipment, network and/or connectivity problems including installation, replacement, and upgrade. Fully documents problem reports using Help Desk problem-tracking software. Escalates unresolved problem reports to next support level or appropriate outside vendor support. Monitors open problem reports and verifies problem resolution with clients. Prepares regular and special reports pertaining to Help Desk activities. Monitors software licenses using the automated Help Desk software, generating management reports indicating current implementation, availability, and projected future requirements. Assists in instructing staff in the use of standard operating systems, business and administrative software, including word processing, spreadsheets, database management, email, and internet browser, providing instructions or written documentation when required. Participates in the development of a library of standing operating procedures dealing with installation and support of common computer hardware and software. Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services. Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems, maintaining current knowledge of hardware, software and network technology, and recommending modifications as necessary.
Presently, we are looking for candidates to fill several Call Center/Help Desk Technician I, Call Center/Help Desk Technician II, Call Center/Help Desk Technician III, Call Center/Help Desk Technician IV positions.
These positions are for a Proposal Effort - ATC Data Collection and Mission Support Contract at Aberdeen Proving Ground, MD.
Engineering Technician I: Help Desk/Computer Support: High School Diploma required with one (1) year experience using various computer applications, including word processing, database, spreadsheet, email, and internet browser in a network environment including the use of Microsoft Windows operating systems (i.e., Windows NT/2000/XP) or six (6) months specialized experience answering technical questions regarding the operation of PC hardware and software, computer data communication options, or working at a Help Desk. Skilled in the use of Microsoft Windows operating systems (i.e., Windows NT/2000/XP). Help Desk experience preferred. The minimum hourly wage for this position is $18.54.
Engineering Technician II: Help Desk/Computer Support: High School Diploma required with three (3) years experience using various computer applications, including word processing, database, spreadsheet, email, and internet browser in a network environment including the use of Microsoft Windows operating systems (i.e., Windows NT/2000/XP) or six (6) months specialized experience answering technical questions regarding the operation of PC hardware and software, computer data communication options, or working at a Help Desk. Help Desk experience preferred. Skilled in the use of Microsoft Windows operating systems (i.e., Windows NT/2000/XP). The minimum hourly wage for this position is $20.74.
Engineering Technician III: Help Desk/Computer Support: Associates Degree required with five (5) years experience using various computer applications, including word processing, database, spreadsheet, email, and internet browser in a network environment including the use of Microsoft Windows operating systems (i.e., Windows NT/2000/XP) or six (6) months specialized experience answering technical questions regarding the operation of PC hardware and software, computer data communication options, or working at a Help Desk. Help Desk experience preferred. Skilled in the use of Microsoft Windows operating systems (i.e., Windows NT/2000/XP). Must be certified in Microsoft Certified Professional, Microsoft Certified Systems Engineer, or Microsoft Certified Systems Engineer + Internet (MCSE+I). Must be knowledgeable of PC hardware and software. The minimum hourly wage for this position is $23.12.
Engineering Technician IV: Help Desk/Computer Support: Bachelors Degree required with seven (7) years experience using various computer applications, including word processing, database, spreadsheet, email, and internet browser in a network environment including the use of Microsoft Windows operating systems (i.e., Windows NT/2000/XP) or six (6) months specialized experience answering technical questions regarding the operation of PC hardware and software, computer data communication options, or working at a Help Desk. Help Desk experience preferred. Skilled in the use of Microsoft Windows operating systems (i.e., Windows NT/2000/XP). Must be certified in Microsoft Certified Professional, Microsoft Certified Systems Engineer, or Microsoft Certified Systems Engineer + Internet (MCSE+I). Must be knowledgeable of PC hardware and software. Must be able to assist and train ATC users on standard software applications. The minimum hourly wage for this position is $25.69.
Engineering Technician V: Help Desk/Computer Support Bachelors Degree required with seven (7) years experience using various computer applications, including word processing, database, spreadsheet, email, and internet browser in a network environment including the use of Microsoft Windows operating systems (i.e., Windows NT/2000/XP) or six (6) months specialized experience answering technical questions regarding the operation of PC hardware and software, computer data communication options, or working at a Help Desk. Help Desk experience preferred. Skilled in the use of Microsoft Windows operating systems (i.e., Windows NT/2000/XP). Must be certified in Microsoft Certified Professional, Microsoft Certified Systems Engineer, or Microsoft Certified Systems Engineer + Internet (MCSE+I). Must be knowledgeable of PC hardware and software. Must be able to assist and train ATC users on standard software applications. Must have experience with VISION ATIRS, VLDS software. Familiar with intranet/internet web servers. Able to perform ATC client upgrades to meet Information Assurance Vulnerability Alert and technical upgrade requirements using scripts and servers. The minimum hourly wage for this position is $25.69.
Engineering Technician VI: Help Desk/Computer Support Bachelors Degree required (Masters Degree preferred) with ten (10) years experience using various computer applications, including word processing, database, spreadsheet, email, and internet browser in a network environment including the use of Microsoft Windows operating systems (i.e., Windows NT/2000/XP) or six (6) months specialized experience answering technical questions regarding the operation of PC hardware and software, computer data communication options, or working at a Help Desk. Help Desk experience preferred. Skilled in the use of Microsoft Windows operating systems (i.e., Windows NT/2000/XP). Must be certified in Microsoft Certified Professional, Microsoft Certified Systems Engineer, or Microsoft Certified Systems Engineer + Internet (MCSE+I). Must be knowledgeable of PC hardware and software. Must be able to assist and train ATC users on standard software applications. Must have experience with VISION ATIRS, VLDS software. Familiar with intranet/internet web servers. Able to perform ATC client upgrades to meet Information Assurance Vulnerability Alert and technical upgrade requirements using scripts and servers. The minimum hourly wage for this position is $28.45.
5 - 8 years of professional experience.
Aberdeen, MD, US.
