This position is responsible for the collection of first party, early stage delinquent auto loan accounts within a fast paced office environment.  Utilizing an automatic telephone dialing system (auto-dialer) to contact borrowers and a computerized system to track account information the accounts are collected in compliance with the provisions of state, local and company policies as well as internal performance standards in order to meet or exceed the monthly goal objectives that are set by management.  This is an entry level collections opportunity.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Performs all activities related to collecting amounts due on auto loans in compliance with United Auto Credit Corporation’s policies, procedures and practices as well as all state and federal regulations including all requirements of the Fair Debt Collection Practices Act.
• Utilizing an auto-dialer make approximately 100 - 150 calls daily (outbound and inbound) to borrowers collecting on their delinquent auto accounts within the early stages of delinquency.
• Make recommendations and provide solutions to assist borrowers in resolving their delinquent status to keep them from charging off as a bad debt.
• Negotiate payment arrangements with borrowers such as promises to pay, electronic check payments or money orders as requested by the borrower.
• Assist borrowers who attempt to voluntarily surrender their vehicle to keep their vehicle while maintaining loan arrangements.
• Accurately and professionally document systems with details of current contacts and subsequent results.
• Meet or exceed production metrics as directed by management; which are measured daily, weekly and monthly.
• Persuade delinquent customers to bring their accounts current while using professionalism and tact.
• Work Schedule: must be flexible to work various schedules between 8am - 8pm and half day Saturdays as business needs dictate.

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• High school diploma or equivalent.
• Minimum of 1-2 years experience in consumer collections working on an auto-dialer is required.
• MUST have a solid recent work history.
• Must possess strong negotiation, problem solving, and probing skills that are utilized in a professional manner.
• Assertive, clear and concise written/oral communication skills.
• Self Motivated and dependable.
• Good telephone communication techniques and ability to be on the telephone for long periods of time.
• Ability to meet goals and deadlines in a fast paced, metric driven environment.
• Proficient PC and typing skills.
• Effectively manage time, multi-task, and prioritize while working in a blend (incoming/outgoing call). environment to complete daily tasks.
• Knowledge and compliance of FDCPA Regulations.
• Familiarity with the auto finance industry helpful but not required.
• Must be able to work a flexible schedule to include required evening and weekend hours.
• Bilingual English/Spanish preferred but not required