POSITION SUMMARY:

Responsible for the overall management and operation of the Hotel department onboard the vessel. Represent Cruise West with professionalism in all interactions with guests and uphold Cruise West policy and standards through personal conduct. Communicate with the Captain on all matters concerning hotel operations. Direct crewmembers on various evening entertainment activities for the passengers. Responsible for all fiscal operations as they relate to guest services. Ensure prescribed sanitation and safety standards are met or exceeded.

MAJOR AREAS OF RESPONSIBILITY INCLUDE:

Ensure that Guests services standards are met and exceeded in all Hotel Operations while supervising guest service staff, i.e. embarkation/disembarkation; Dining Room Service, Presentation and quality of menu items, Crew/Guest interaction. Guest/Shore excursion satisfaction levels, CDC/FDA Health Standards, Employee uniform and appearance standards, Bar Service and Gift Services, which are profit centers, and Cabin Service.
Management and Training of personnel: Performance evaluations, dealing with employee relation’s issues. Maintain hotel staff morale and open lines of communication between the Captain, other officers and crewmembers. Communication to staff in Seattle departments and other land divisions as needed.
Administrative responsibilities: Reporting of Accounting functions and voyage information, i.e. Customs Forms (as applicable), Purchase Orders, Payroll, Cash Reports, Inventories, Accident/Illness reports, Personnel Counseling Forms, Petty Cash Reports. Responsible for all Hotel-related ordering and inventory, ensuring orders are placed with the Seattle office in the correct manner, accurately and on time (i.e. Bar, Gift Services, Galley, and Housekeeping).
Ensure safety and comfort of passengers aboard the vessel, including medical issues. Holds a position on the ship’s Emergency Station Bill. Must perform requirements of Emergency Station Bill for both drills and actual emergencies to include fire, flooding, man overboard, abandon ship, medical, and spill response. Also participates in one crew safety meeting per week.

QUALIFICATIONS:

· Minimum education requires specialized or technical knowledge requiring formal training beyond a high school diploma or GED. Training such as two seasons on-board a cruise ship in an organized training program would be ideal.

· Minimum of 3-5 years in the cruise ship, tour or hospitality industry. Small ship cruising experience is preferred.

· Minimum of 1-2 years in a managerial capacity.

· Communication skills require the ability to represent the company in public appearances.

· Writing skills require the ability to write text designed to communicate technical information.

· Quantitative skills require the ability to perform analyses involving rations and percentages.

· Interpersonal skills require the ability to regularly deal with situations where strong opposing views are encountered and satisfactory resolution of issues must be achieved.

· Ability to organize multiple projects using strong time management skills.

· Ability to prioritize tasks as related to shipyard projects.

· Responsible for planning and performing a wide variety of duties requiring independent action working toward general results; responsible for meeting different conditions, making decisions based on precedents and company policy.

WORKING CONDITIONS:

Duties and responsibilities are generally performed in a Marine Operations setting, primarily onboard a vessel. Must be physically able to work a typical 12- hour workday of about 10-14 hours per day, seven days a week, for 6 weeks at a time. On any given day hours could be more or less. The 6-week work period is the normal, but not necessarily fixed onboard schedule, and it is followed by a 2 to 3 week period off the vessel. Environmental conditions generally include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, occasional use of required protective clothing and an irregular work schedule. Mobility demands generally include occasional sitting and occasional standing. Combination activities generally include handling of chemicals/chemical compounds such as cleaning agents. Sensory demands generally involve a computer terminal; telephone operation, microphone and PA systems.

Physical demands generally include frequent bending, reaching, twisting, kneeling, pulling/pushing, grasping, and the ability to climb a 7-foot vertical ladder and fit through a 28-inch wide hatch. Physical demands also include individual handling of one to several different sized objects totaling up to 50 pounds in weight. Handling includes: the dynamic and momentary strenuous lifting and lowering of objects between the ground/deck level and a height of about 4 to 6 feet; continuously repeating these movements about once per minute continuously for up to 20 minutes; repetitive turning and twisting of the body while holding these objects, and passing or receiving them between people as frequently as every 10 seconds; and repeatedly carrying objects of similar weight a distance of up to 100 feet every one to two minutes for as long as 20 minutes without stopping. Each of the above evolutions may be repeated several times in the course of handling ships stores.